Frequently Asked Questions

  • Our website currently processes fresh farm products and pet treats through different checkout systems. Fresh items such as eggs and meats require a pickup scheduling step, while pet treats use a standard checkout and shipping setup.

    Because of this technical limitation, the two product types cannot be placed in the same cart right now. To complete your purchase, please place one order for fresh farm items and a separate order for pet treats.

    **If you’re picking up both from the farm, you can simply select the same pickup time and we’ll have everything ready together for you.

  • Yes. We ship Canada-wide on shelf-stable pet treats

    Orders under $100 ship at a flat rate of $12. Orders of $100 or more qualify for free shipping.

  • Orders typically ship within 1–3 business days.
    You’ll receive a confirmation email once your order is on its way.

  • Yes. All our products are available for local pickup at either:

    Sun Dynasty Farm
    3502 Stagecoach Road
    Osgoode, ON K0A 2W0

    or

    Ottawa Farmers Market, Landsdowne Location
    Aberdeen Pavillion, 1000 Exhibition Way
    Ottawa, ON K1S 3W7
    Sundays 10 to 3pm

    Upon checkout, select your preferred location. Please include a phone number and any helpful notes so we can reach out to coordinate a smooth pickup time. You can also text or call us any time at 613-608-6536 to arrange.

  • Once you check out, you will receive an order confirmation email. It will contain a link to schedule your pick up time through Calendy.

    If you would like to pick up within 48 hours days of placing your order, connect with us by text or phone at 613-608-6536 to arrange a pickup time.

  • If you select local pickup or delivery, please include:
    • A contact phone number
    • Your address (for delivery, if applicable)
    • Any timing notes that may help with coordination

  • You can reach us through the contact page or reply to your order confirmation email. You can also hop on the phone - 613-608-6536 - or send us a text to start a conversation.
    For local pickup coordination, text or a call our preferred option.