Frequently Asked Questions

When grocery items and pet treats are purchased together, tax may be applied to shipping for the full order due to checkout system limitations.

If you would like to avoid this, create separate carts for grocery items and pet treats.

Yes. We ship Canada-wide on shelf-stable items such as pet treats and preserved products.

Orders under $100 ship at a flat rate of $12. Orders of $100 or more qualify for free shipping.

Orders typically ship within 1–3 business days.
You’ll receive a confirmation email once your order is on its way.

Yes. Fresh food items and select products are available for local pickup.

Pickup details are arranged after checkout. Please include a phone number and any helpful notes so we can coordinate a smooth pickup time.

After placing your order, connect with us by text to arrange a pickup time.

If you have a preferred day or time window, please include it in the checkout notes.

If you select local pickup or delivery, please include:
• A contact phone number
• Your address (for delivery, if applicable)
• Any timing notes that may help with coordination

You can reach us through the contact page or reply to your order confirmation email. You can also hop on the phone - 613-608-6536 - or send us a text to start a conversation.
For local pickup coordination, text or a call our preferred option.